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Privacy Policy

We would like to take this opportunity to assure you, our valued customer, that we are 100% committed to protecting your privacy and security.

Your Personal Information:

In order to process and ship your order and to provide you with the best possible level of after service, we need to collect some necessary information about you. However, we only use the information we collect about you in accordance with the Data Protection Act 1999.

We will never collect sensitive information about you without your explicit consent.

The information we collect about you includes: 

Your name
Your address
Your e-mail address
Your telephone number
Your order history and profile

We will not, under any circumstances, pass any of the information we have collected about you onto any third party. Our commitment to customer service ensures that all personal information is held securely, in accordance with both our internal security policy and the UK Data Protection Act 1998, to ensure that no other party is able to view your details.

If at any time you would like to check the information that we hold about you or you would like your details removed you can do this at any time by emailing or calling us. If any of the information we hold is inaccurate we will delete or correct it immediately. Our security procedures mean that we may request proof of identity before we are able to disclose information to you.

Emailing:

Our policy is never to send marketing emails of any kind. Once you have placed your order online we will send an email confirmation of your order to you. We may email you to update you of any delays or stock shortages relating specifically to your order which may also include notifications about delivery days and times etc - we feel that these updates are useful to you by keeping you in 'the loop' with information about your order. Once your order is fulfilled no further emails will be sent unless you specifically request information from us - for example, you may require a copy invoice, repeat order, information about previously ordered products or simply to track your order.

Cookies on Your Browser:

In order to continually improve our service, we use technology to track the patterns of behaviour of visitors to our site. This can include a “cookie” that is stored on your internet browser. The information collected in this way can be used to identify you when you return to our website and therefore to provide a more personalised shopping experience.

If you would prefer us not to store cookies on your browser, you can usually modify your browser settings to prevent this happening.

To read more about Cookies, please see our Cookie Policy page.

GENERAL DATA PROTECTION REGULATIONS (GDPR). Please be assured that we only request the minimum necessary information in order to process and successfully ship your order, this information obviously has to include your name and address together with a contact telephone number and email address so that we can inform you of any delays or shortages of stock and delivery information relating to your specific order. You can request that we remove this information at any time by emailing or calling us during office hours.  

 

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