Returns/Options to cancel
By law, customers within the European Union have the right to a ‘cooling off period’ within 14 working days of their purchase being delivered.
If you decide to return an item to us during this period, you will be entitled to a refund of the cost of the item we will not refund the postage charge or the return charge.
Returned items will only be accepted if they remain unopened, unused and in the original packaging.
We can not accept returns for cut lengths of rope, custom orders and orders that include any specialised work (including splicing) due to the customised nature of the product.
You agree to pay the postage/shipping cost to return the item to us. Please use a courier service or registered mail when returning items to us as we can not accept responsibility for items that do not reach us.
If you are however returning the items because they are damaged, faulty or in any way defective then we will refund the delivery and return fee on receipt of the goods.