Terms & Conditions
Terms and Conditions
Please read through our Terms and Conditions carefully before placing your order. The contract between us is governed by English law. Our Data Protection policy is also included below.
Cheap Rope is a division of AIC Trading Limited and this site is operated by that company.
All products supplied by Cheap Rope are guaranteed against manufacturing defects for a minimum period of 12 months. Your statutory rights are unaffected.
Orders may be cancelled before despatch either by email or telephone. Full refunds will be made on cancelled orders, if order is cancelled before despatch.
You can return full coils within 14 days from date of purchase. Carriage charges / collection charges will not be refunded. We do not accept returns of cut lengths or bespoke lengths / products.
Proof of purchase must be enclosed.
A minimum standard as described on the web pages will be maintained, but variations in colour and texture may occur. This is particularly relevant to ropes produced from natural fibres.
Actual diameters of rope may vary slightly from stated rope diameters.
Ropes produced from natural fibres will expand and shrink as they absorb or release water. Please check before purchase for amount of variation.
All cut lengths supplied will be to exact, or over, ordered length.
We reserve the right to supply similar specification goods from different manufacturers.
Prices paid are as described on the website. While we try to ensure that all prices are accurate, errors may occur. If an error in pricing is discovered we will inform you as soon as possible and give you the opportunity of cancelling the order or reordering at the correct price. If we are unable to contact you then the order will be cancelled automatically.
All reasonable precautions will be made to keep customer order and payment details secure during processing an order, but, unless we are negligent, we cannot be held liable for losses caused as a result of unauthorised access of information supplied by you
When you use this site you will be asked to provide certain information, such as your contact details. We will store this data and hold it on computers or otherwise. We will use this data to fulfil our agreement with you.
We will take all reasonable steps to protect your personal information, however, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.
For payments made by credit card, card details are transmitted to our office via an encrypted program. Customer card details are not held on our systems after completion of an order.
You have the right to see personal data (as defined in the Data Protection Act) that we keep about you on receipt of a written request. A fee may be charged. If you are concerned that any of the information we hold on you may be incorrect, or to resolve any dispute, please contact us in writing.
Please be aware that this site may link to other web sites. We are not responsible for the data policies, procedures or content of these linked websites
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.